Return & Refund Policy

At JasmineRing.net, we are dedicated to providing top-quality DIY kits for crafting enthusiasts. We want you to be completely satisfied with your purchase, and our Return & Refund Policy ensures that you have a seamless and stress-free shopping experience. If you have any questions or concerns regarding returns or refunds, this guide will help you understand the process and your rights.

1. Eligibility for Returns

We offer a 30-day return policy from the date of delivery for most products purchased on JasmineRing.net. To be eligible for a return, your item must meet the following criteria:

  • Must be in its original condition and packaging
  • Must be unused, unassembled, and undamaged
  • Must include all original accessories or parts, if applicable

Please note that custom or personalized DIY kits may not be eligible for returns, unless defective or damaged.

2. How to Return an Item

To return a product, simply follow these easy steps:

  1. Contact Us: Reach out to our customer service team at info@jasminering.net or call us at (806) 832-0337 to initiate the return process.
  2. Provide Your Order Details: Make sure to include your order number, the item you wish to return, and a brief explanation of the reason for the return.
  3. Return Instructions: Once your return request is approved, we will send you instructions on how to ship the item back to us. We may also provide you with a prepaid return shipping label for certain cases.

3. Refund Process

Once we receive and inspect the returned item, we will process your refund to the original payment method. Refunds will be issued within 7-10 business days of receiving the return. Please note:

  • Shipping charges are non-refundable unless the return is due to an error on our part or a defective item.
  • If the item is returned in a condition other than new or unused, we may deduct a restocking fee or deny the refund.

4. Damaged or Defective Items

If your DIY kit arrives damaged or defective, please notify us within 7 days of receiving your order. We will either send you a replacement or issue a full refund. Please send us:

  • Photos of the damaged or defective item
  • A description of the issue

This will help us process your return as quickly as possible.

5. Exchanges

We offer exchanges for defective or damaged products. If you’d like to exchange an item for the same product or a different one, please contact us, and we will guide you through the process.

6. Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or there was an error with the order.
  • We recommend using a trackable shipping service for returns to ensure your package reaches us securely.
  • If you are returning a large or bulky item, we may assist in arranging for a return pickup.

7. Contact Information

If you have any questions or need assistance with your return & refund request, please contact our customer support team at:

Our team is committed to ensuring your satisfaction with every purchase. Thank you for choosing JasmineRing.net for your DIY crafting needs!